Chinese and Indian travel buyers continue shopping spree
A recent survey with top regional and multinational companies conducted by East & Partners Asia (E&P Asia) reveals that the Top 100 Chinese companies recorded an increase of 20% in travel and...
View ArticleAre you embracing consumer tech in your travel program?
BY BRAD BENNETT Not only have mobile devices transformed the way we live and work, workforces themselves are more mobile today. Companies are continuing to expand globally, more employees are working...
View ArticleHow Airlines Can Maintain Customer Loyalty Through Travel Delays
BY JAMES O’BRIEN In 2014, nearly one quarter (23.8 percent) of U.S. flights were delayed by more than 15 minutes, according to the Chicago Tribune. Those delays added up to an additional 80 million...
View ArticleProviding the Business Traveler With Brand Value
BY ERIC J. BRUNO As any business traveler knows, despite the available technology connecting people around the globe, you can’t underestimate the value of in-person collaboration and face-to-face...
View ArticleLessons from the Sharing Economy: What Hotel Managers Can Learn from Airbnb
BY CHRIS NERNEY A new generation of travel technology spearheaded by the sharing economy, and, more specifically, Airbnb is going beyond changing traveler behavior to disrupting an entire industry,...
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Ideal Airline Retailing and Its Challenges
BY DEREK BIRDSONG Create Profitable Revenue While Earning True Loyalty Sabre Airline Solutions has released a new whitepaper highlighting the business challenges faced by airlines in the areas of...
View ArticleData Tools Travel Agencies Can Use to Better Serve Customers
BY JEFF BERTOLUCCI A good travel agency knows what travelers are looking for before they know themselves. How do you provide your customers with the service experience they expect? Luckily, data tools,...
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What is customer-centric airline retailing?
BY ELIZABETH DWELLE Create Profitable Revenue While Earning True Loyalty Sabre Airline Solutions has released a new whitepaper highlighting the business challenges faced by airlines in the areas of...
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Three trends in travel apps that will shape the future of mobile travel
BY JASMINE W. GORDON As global smartphone and tablet adoption continues to increase, travel provider and traveler demand for mobile apps shows no signs of stopping. Tnooz reports that 30 million...
View ArticleBitcoins, digital currency and new opportunities for the industry
BY JAMES O’BRIEN The future of travel is digital currency, especially if you ask travelers like Felix Weis of Luxembourg. In 2015, Weis cut up his credit cards and converted everything but a small...
View ArticleMetasearch and online travel agencies: How the relationship is evolving
BY JAMES O’BRIEN AND NICK VIVION As the standard methods of doing business — bookings for OTAs, referrals for metasearch — evolve with new technology, the relationship between online travel agencies...
View ArticleQualities travel apps must have in the mobile-only world
BY MARILEE CROCKER AND NICK VIVION The swift adoption of mobile across geographies puts pressure on travel suppliers of all stripes to develop cutting edge travel apps. Consider this: In 2016, mobile...
View ArticleWhat stats reveal about travel behaviors by generation
BY JASMINE W. GORDON Travel statistics reveal that a customer’s generation can play a significant role in purchase habits. For travel suppliers, understanding the differences in Generation Xers, baby...
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The evolution to customer-centric airline retailing
BY DEREK BIRDSONG Create Profitable Revenue While Earning True Loyalty Sabre Airline Solutions has released a new whitepaper highlighting the business challenges faced by airlines in the areas of...
View ArticleLet’s talk travel: Understanding voice interfaces
BY HANNAH HOWELL “I need a flight from DFW to New York on March 5th” “What’s my gate number?” “What time does the hotel pool close?” These interactions are quite common between people, but the emerging...
View ArticleBleisure travel: The benefits of mixing business travel with leisure
BY NICK VIVION Bleisure travel has quickly become a buzzword signifying travelers that combine a business trip with leisure. Studies show, however, that bleisure goes much deeper than just a casual...
View ArticleHow wearables and smartwatches are transforming travel
BY NICK VIVION From head-up displays to smartwatches, there’s no doubt that wearable technology is impacting the way we interact with devices transforming travel. The ability to view glanceable...
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The changing face of mobility: How new technology will transform ground...
BY NICK VIVION New technologies often start with a whisper and quickly crescendo. The tech press covers the first few beats of the nascent disruption, followed eventually by mainstream outlets that...
View ArticleHow hotels can use customer analytics to improve the guest experience
BY SABRE NEWS TEAM At the Walt Disney World Resorts, customers are given wristbands called “MagicBands,” notes Reuters, and a mobile app that provides guests with a host of amenities, including the...
View Article3 Millennial trends to get you thinking about your payment process
By Natasha Sanchez In less than a decade, millennials will make up 75% of the global workforce. The generation of the confident and self-expressive “youngsters” born between 1980 and the early 2000’s...
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